Frequently Asked Questions
Everything you need to know about your Sohaye shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section.
Which payment methods do you accept?
Sohaye accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. Sohaye prioritizes organic cotton, recycled polyester, and eco-friendly dyes to ensure high-quality garments that are kind to the planet.